Quality Compliance Manager
Gratitude IncQuality Compliance Manager
Job Description
Key Skills
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The QC Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements…
Responsibilities
Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance
Leads significant process improvement projects
Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs
Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements
Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
Qualifications:
•Bachelor’s degree
•Knowledgeable of industry domain being aligned to Insurance or Healthcare
•5+ years of relevant work experience
•Trained / Certified Lean Six Sigma Green Belt
•Excellent working knowledge of MS Office – MS Excel, PowerPoint, Word Doc, Outlook
•Process Mapping/Value Stream Mapping
•Minimum 3 years of total work experience in the BPO industry
Required:
•Experience in Insurance or Healthcare
•Has at least 2-3yrs managerial experience
Role
Life-Insurance Agent
Timings
Flexible (Permanent)
Industry
Health/Fitness/Wellness
Work Mode
Work from office
Functional Area
Insurance Agent
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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