Join Our Team as a Customer Support Specialist

Gratitude Inc

1688 Views

3 months ago

Join Our Team as a Customer Support Specialist

0-3 Year(s)

Manila (Pasig)

Job Description

Key Skills

BPO industry

6 candidate(s) have already applied for this Job. Apply now

Location: Ortigas Center, Pasig City

Work Setup: Virtual Process Only

Salary: Up to 40,000 PHP

Qualifications 1:

Completed at least 2 years in college

2 years cumulative BPO experience handling voice, tech/basic troubleshooting, chat, AND email

Qualifications 2:

Senior High School Graduate / Completed at least 2 years in college

2 years cumulative BPO experience handling voice, tech/basic troubleshooting, chat, OR email

Qualifications 3:

College level

2 years cumulative BPO experience handling voice and tech/basic troubleshooting

Proficiency in supporting multiple concurrencies (email, phone, and chat)

Strong verbal and written English communication skills

Willingness to work in rotating shifts (morning, mid, & night shifts)

Ability to work in Ortigas Center, Pasig City

Job Description: We are seeking Customer Support Specialists to join our dynamic team. As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients through various communication channels such as voice, email, and chat. Your primary goal will be to address customer inquiries, provide technical assistance, and ensure a seamless customer experience.

Requirements:

Demonstrated experience in a BPO environment, handling voice, tech/basic troubleshooting, chat, and/or email.

Ability to troubleshoot technical issues and provide effective solutions.

Strong command of the English language, both written and verbal.

Flexibility to work in rotating shifts as required.

Role

Customer Service Executive

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Hybrid

Process

Chat

Functional Area

ITES / BPO / Customer Service

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