Deputy Manager - Operations

Gratitude Inc

1489 Views

3 months ago

Deputy Manager - Operations

4-13 Year(s)

10 - 60 Thousand p.m

Cebu Central Visayas (Lapu Lapu city)

Job Description

Key Skills

Healthcare Payer US Healthcare Assistant manager

2 candidate(s) have already applied for this Job. Apply now

Role Overview:

We are seeking a highly motivated Deputy Manager - Operations to join our dedicated team. The successful candidate will play a pivotal role in supporting our Operations Manager, supervising team leads, and ensuring the efficient delivery of services in our healthcare account for the US market.

Key Responsibilities:

Act as the deputy to the Operations Manager, overseeing the day-to-day operations of the assigned project.

Supervise team leads and facilitate their performance management in a BPO setting.

Drive team performance by providing mentorship, coaching, and periodic client interaction.

Cascade process changes and updates to the assigned team, ensuring compliance and efficient execution.

Support a learning environment, guiding new agents, and offering hands-on resolution of complex issues within a fast-paced setting.

Enforce the Code of Conduct, institute Performance Improvement Plans when needed, and handle special tasks as assigned.

Qualifications and Skills:

Bachelor's degree in any field is required.

3-4 years of Assistant Manager experience in handling US healthcare accounts within a BPO setting.

Proficiency in operational platforms, MS Office, and a solid understanding of Healthcare Payer scope and compliance.

Ability to work independently, showcase initiative, and demonstrate innovative thinking.

Excellent communication skills with a focus on clarity and conciseness.

Strong real-time problem-solving abilities.

Application Process:

If you are a dynamic individual with the required qualifications and are enthusiastic about making a difference in the healthcare sector, we'd love to hear from you. Please submit your resume .

maerecuitmentjessa@gmail.com

This position involves night shifts and a shifting schedule, and it requires onsite work in Cebu.

Join Our Team:

Be a part of our innovative and collaborative team, where your skills and dedication will contribute to shaping the future of healthcare solutions.

Role

Account Manager

Timings

Rotational Shifts (Contract To Hire)

Industry

Health/Fitness/Wellness

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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