Customer Service Senior Analyst (Insurance)

Gratitude Inc

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3 months ago

Customer Service Senior Analyst (Insurance)

4-6 Year(s)

40 - 50 Thousand p.m

Manila

Job Description

Key Skills

Customer Relations Customer Service customer service analyst Insurance Skills

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Description

Position Title: Service Delivery Senior Analyst (Insurance)

Parallel Job Title: Customer Service Sr. Analyst (Banking/Health/ Insurance)

Location: Muntinlupa / Hybrid

Job Description:

Manages processes based on established performance standards, service & quality levels

Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)

Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training

Coaches team members on proper handling of transactions

Execute existing DR/BCP plans of the team

Execute/deliver output based on the project plan during migrations

Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired

Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports

Takes ownership in resolving and managing end-customer issues and negotiations

Manages internal updates/communication within the unit

Enforces compliance to company policies and effect disciplinary measures on violations

Initiate and implement process improvements

Leads projects/tasks that may be assigned from time to time

Job Qualifications:

College Graduate / Bachelors Degree

At least 12 months of experience in insurance account, and/or 12 months work experience in the non-BPO financial sector (Personal Insurance, Personal Banking, Investment, Wealth Management, or Medical insurance)

At least 3 year Supervisory experience in the BPO industry

Role

Insurance Analyst

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Brenda Mielizu

Recruiter - Gratitude Inc

NA, kenya

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70 - 100 Thousand p.m

Manila, Philippines

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