Customer Service Representative
Gratitude IncCustomer Service Representative
Job Description
Key Skills
24 candidate(s) have already applied for this Job. Apply now
Role: Customer Service Executive/ Call Center Agent
Location: ILOILO, Manila
Salary: 16,000 - 25,000
HS Graduate/ 2yrs in college with BPO experience
BPO experience
Responsibilities:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Transformation Assistant Manager (Hybrid setup) @ Mandaluyong
Teleperformance Silver City2 - 3 Year(s)
50 - 55 Thousand p.m
Manila, Philippines
Customer service representative job
Gratitude Inc0 - 22 Year(s)
20 - 200 Thousand p.m
Manila (Cubao Quezon City), Philippines
CUSTOMER SERVICE REPRESENTATIVE IN MANILA
Gratitude Inc0 - 10 Year(s)
20 - 45 Thousand p.m
Manila, Philippines
Senior Salesforce Administrator
Gratitude Inc5 - 6 Year(s)
100 - 110 Thousand p.m
Manila, Philippines
CSR - Telco/Travel/Logistics Accounts - Pasig
Gratitude Inc0 - 1 Year(s)
Confidential
Manila, Philippines
Call center representative job
Gratitude Inc0 - 20 Year(s)
20 - 50 Thousand p.m
Manila (Pasig), Philippines
TAGUIG IS HIRING. Salary up to 33k
Gratitude Inc1 - 4 Year(s)
Confidential
Manila, Philippines
Pega Support Engineer
Gratitude Inc3 - 5 Year(s)
60 - 100 Thousand p.m
Manila, Philippines
3 - 10 Year(s)
20 - 40 Thousand p.m
Manila, Philippines
Work from home or site walk in interview only 18-25k bgc
Gratitude Inc1 - 3 Year(s)
10 - 15 Thousand p.m
Manila (Taguig), Philippines