Call Centre Jobs - Urgent Jobs
Gratitude IncCall Centre Jobs - Urgent Jobs
Job Description
Key Skills
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Key Responsibilities:
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
Essential Skills, Knowledge, and Experience:
• Excellent verbal and communication skills (B2 English proficiency).
• 6 months to 1 year of experience in customer service in a BPO
• Multi-tasking skills, showcased using several applications; experience working with CRM applications preferred.
• Technical savvy (understands or have used macOS vs. Android, Windows, etc.).
• Basic Microsoft Office (Outlook, Word, Excel) experience required.
• Call center experience preferrable.
Role
Customer Care Officer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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