Call Center Agents

Gratitude Inc

987 Views

2 months ago

Call Center Agents

1-2 Year(s)

15 - 20 Thousand p.m

Iloilo

Job Description

Key Skills

Banking Call Center Finance BPO Skills BPO Call center good communication skills bpo

1 candidate(s) have already applied for this Job. Apply now

Account: Banking and Finance

Basic Salary: 16,000 - 20,000

Schedule: Shifting

Work setup: Onsite set-up

Location: ILOILO

Education: High School Graduate

Experience: At Least 1 Year BPO Experience

Responsibilities

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma/ 2yr in college

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Seyi Garr

Recruiter - Gratitude Inc

NA, nigeria

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10 - 15 Thousand p.m

Iloilo, Philippines

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