Assistant Call Center Manager for Logistics/Freight Services
Gratitude IncAssistant Call Center Manager for Logistics/Freight Services
Job Description
Key Skills
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Logistic/Trucking/Transportation/FreightBPO Call CenterTitle: Assistant Call Center Manager for Logistics/Freight Services.
Work Setup: Work Onsite in Ayala
Shift: Night-Shift
Salary: Max 65k
Target Start Date: Mid/Last week of February 2024
**Job Description**
The duties and responsibilities of this position consist of, but are not limited to, the following:
+ With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles.
+ Monitors task boards and assigned email accounts to respond to customer and carrier requests.
Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.
+Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary.
+Validates and ensures the accuracy of load data in systems according to CHR and customer standards.
+Complete other duties as assigned
**Requirement**
Minimum 2 years of experience on the transportation/logistics industry. (FedEx, UPS, DB Schenker, CEVA, DHL and other
**non-negotiable**
+ BPO/ Call Center Experience as Supervisor or Assistant Call Center Manager (at least 2 years)
+Experience in handling Trucking, Freight Services and/or Logistics account
Role
Manager-Technical
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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