Executive Vice President -BPO, Metro Manila sites

Gratitude Inc

507 Views

10 months ago

Executive Vice President -BPO, Metro Manila sites

8-15 Year(s)

40 - 50 Thousand p.a

Manila

Job Description

Key Skills

BPO Operations Six Sigma Green Belt

3 candidate(s) have already applied for this Job. Apply now

EXECUTIVE VICE PRESIDENT, OPERATIONS

We are #hiring !

Position: Executive Vice President -Operations

Work Station: Metro Manila, Philippines (Hybrid)

Salary: Up to 500k P

We are looking to recruit an Executive Vice President of Operations for our client's Call Center. They will develop and direct the management of the Customer Call Center to ensure customer satisfaction, improved call efficiency, low abandonment, increased revenue through upsell and promotional programs, and improved employee product knowledge and training.

OTHER ROLES

Implement processes and systems that will generate higher productivity and revenue at multisite operations.

Make business decisions based on client contract terms, ensures adherence to client contracts, and participate in the setting and meeting of project goals.

Set and measure department goals and metrics in an effort to develop a process that exceeds customer expectations.

Create a positive work environment that encourages employee participation and values the contribution of all employees.

Act as a liaison with other departmental functions and coordinate with other departments to ensure goals are aligned, constant communication is available, and the overall call center operation is providing quality customer experience efficiently and effectively.

Actively participate in the effective coaching and counseling of staff members

Utilize new technologies, processes, and training to constantly improve productivity and achieve a scalable infrastructure that meets the needs of a growing organization.

Strategic planning and execution to enhance profitability, productivity, and efficiency

Oversee the supervision of personnel, which includes work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions, motivates employees to achieve peak productivity and performance.

Develops annual operating budgets and provides fiscal direction for the department

REQUIREMENTS:

A bachelor's or advanced degree in business management or a related course.

At least 8 years of previous work experience directly related to the duties and responsibilities specified, preferably in BPO operations.

Computer literate with proficiency in MS Word, MS Excel, and MS Powerpoint

Six Sigma black belt is strongly preferred

Can work night shifts

Excellent oral and written communication skills

Knowledge of marketing strategies, operational processes, and efficiency

To apply, please share with me your CV on mucunguzimonicaelizabeth@gmail.com

Deadline: 30th June, 2023

Include in application

Linkedin profile page link -

Tenure in Senior Leadership

Tenure in BPO

Current Company

Tenure in Current Company

Current Role

Highlights of Qualifications - Largest FTE handled:

Number of sites/accounts 4 sites and 5 accounts

Type of Accounts/Verticals handled:

Target and Achieved P&L (Percentage and Cost):

Role

Operations Director

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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