Customer service officer

Gratitude Inc

468 Views

10 months ago

Customer service officer

1-10 Year(s)

70 - 90 Thousand p.a

Manila

Job Description

Key Skills

Customer Service

2 candidate(s) have already applied for this Job. Apply now

Description / Requirements

Requirements: Able to read & write Chinese (there will be an online typing test after an interview with the hiring manager), local Filipinos or ex-pats, age below 35 years old, can consider fresh graduate or junior candidates, willing to be based in Makati, fully on-site based role.

Note: Age must be under 35 years old

More info: Our CS will be 90% or more live chat based, with a bit of call if the customer requests. Working hours are 12 hours a day (with 2 hours break time), 5 days a week. Shift rotation basis, so they will be rotated between day and night shifts, and the working days can fall on weekends as well, depending on the schedule arrangement by the team leader.

Deal directly with customers either by telephone, electronically (email/Chat)

▪ Perform customer verifications

▪ Provide a friendly and professional welcome to customers, presenting a positive impression of

themselves and the organization

▪ Responding promptly with accurate and timely information to customer inquiries regarding

products and services of the organization

▪ Ensure all inquiries are answered in a professional and timely manner and transferred, where

appropriate, to the relevant department

▪ Follow up with customers to ensure high-level satisfaction and determine future

requirements

▪ Handling and resolving customer complaints, obtaining and evaluating all relevant data to

handle complaints and inquiries.

▪ Process orders, forms, applications, and requests

▪ Record details of inquiries, comments, complaints, and actions taken

▪ Communicate and coordinate with internal departments

▪ Follow up on customer interactions

▪ To perform ad hoc duties assigned by the team leader when need ed

Salary range: Local (Filipino) candidates (PHP50-80k), Expat candidates (PHP70k-90k)

Must possess a Bachelor’s/College Degree in any related field

▪ Service-minded personnel with an interest in helping and working with customers

▪ Should be able to ameliorate customer service skills

▪ A positive individual with a `can do, results-driven approach and attitude

▪ Ability to deliver high levels of service with minimal supervision

▪ Ability to work as part of a team, support colleagues and promote excellent team spirit

▪ Demonstrate trust, openness, and respect in dealings with people

▪ Keen to develop themselves and learn new skills

▪ Good problem-solving skills with a calm and patient attitude

▪ Able to handle customer complaints and deal effectively with upset customers

Role

Customer Service Executive

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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