Live Sales Agent (Customer Service) - Japan
Gratitude IncLive Sales Agent (Customer Service) - Japan
Job Description
Key Skills
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QUALIFICATION:
-Local JLPT N1 equivalent, or native Japanese
-English at least B1 since 60-70% queue in English, while 30-40% queue in Japanese
-at least 1 year experience in BPO CS or sales
JOB DESCRIPTION:
Responsibilities:
● Call Center Sales Agent responsible for achieving call center metrics and driving
sales ecommerce revenue for clients.
● Assist customers in purchasing client products online, by walking them step by step
through purchase, or building a custom cart and sending the link to the customer
for purchase.
● When customer is unable to purchase online, create sales lead in CRM to be
serviced by sales team
● Triage support and billing inquiries and direct customers to the appropriate
channels
Basic Skill Requirements
● Understanding of technology industry
● Call center experience
● Utilize Customer Relationship Management (CRM) tool
Preferred Skill Requirements
● Experience as a sales representative in a call center environment
● Direct SaaS/Cloud/Platform selling experience
● Direct Cloud PBX Product selling experience
● Salesforce CRM experience preferred
● Knowledge of solution-selling techniques
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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