Trainer (Financial- Credit Card) URGENT!

Gratitude Inc

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2 days ago

Trainer (Financial- Credit Card) URGENT!

2-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

BFSI bpo trainer Disputes, Fraud, Chargebacks

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Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.

We have an ongoing hiring for a Trainer for our BPO Partner in Taguig.

Job title: Trainer/Senior Trainer – Credit Card Operations
LOB: Banking, Financial Services, and Insurance (BFSI)
Account: Financial/ Credit Card
Location: On-site in Taguig
Work Timing: Shifting
Salary: 33,000 - 38,000 basic / 2,000 allowance
Target start date: Immediately/Asap

Headcount: 1

Recruitment Process: Virtual

Job Summary:

The Trainer / Senior Trainer – Credit Card Operations is responsible for designing,

delivering, and evaluating high-impact training programs across Customer Service,

Collections, Credit Bureau Disputes, Fraud Investigation, and Chargeback

Management.

This role ensures that frontline agents and specialists are equipped with the regulatory

knowledge, technical expertise, and decision-making capabilities required to manage

complex credit card customer scenarios.

The Trainer / Senior Trainer is expected to demonstrate strong domain expertise,

excellent facilitation skills, and the ability to translate process requirements into

practical, learner-centered training experiences.

QUALIFICATIONS:

Bachelor’s degree or equivalent experience is required
At least 2 years of relevant experience as a Trainer in a BPO setting
3–5 yrs in disputes, fraud, chargebacks, or collections with strong regulatory and card-network knowledge.
Bachelor’s degree or equivalent experience is required
Ability to create and deliver end-to-end training, simulations, job aids, and compliance-aligned learning modules
Skilled in analyzing KPIs, identifying gaps, coaching teams, and ensuring strict adherence to FCRA, FDCPA, and PCI-DSS.
Strong analytical judgment in fraud/dispute/collections scenarios
High accuracy and attention to detail
Exceptional communication and facilitation skills
Ability to manage diverse and complex training requirements
Ethical judgment and regulatory discipline
Adaptability in a fast-paced credit operations environment
Willing to work on-site and shift schedule in Taguig

To apply, please submit your updated resume for this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp/Viber or a direct call once shortlisted.

APPLY NOW!

Role

Process Trainer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Isay Balan

Recruiter - Gratitude Inc

NA, philippines

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