Trade Operations Support Specialist (APAC Shift)

Gratitude Inc

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1 week ago

Trade Operations Support Specialist (APAC Shift)

2-5 Year(s)

Manila

Job Description

Key Skills

Back office Operations Operations support systems (OSS) Time Management Trade Execution BPO Operations Service Desk Operations Bachelor's Degree Excellent written and oral communications skills Financial industry

3 candidate(s) have already applied for this Job. Apply now

Shift Schedule: APAC Shift (Monday - Friday)

Work Setup: Full-Time Onsite

Job Responsibilities:

Provide end-to-end trade flow support across all product channels globally, including prematching and settlements.
Monitor ongoing support needs to address changes and gaps in the trade flow process.
Drive continuous improvement efforts while reducing risk across all touchpoints in the trade path.
Ensure accurate and timely escalation and resolution of inquiries related to trade execution and settlement.
Address ad hoc queries from operations, technology, and the front office.
Facilitate training for new application users to enhance understanding of trade processes and systems.
Collaborate with business, technology, and operations to determine priorities and schedule releases.

Required Qualifications, Capabilities, and Skills:

Minimum 2 years of financial industry experience, with prior middle office/settlements experience.
In-depth knowledge of Equities, Fixed Income, and/or Foreign Exchange products.
Highly disciplined, self-starter with the ability to execute assignments independently.
Team player with a strong work ethic and professionalism.
Attention to detail with superior written, verbal, and problem-solving skills.
Excellent organisational and time management skills.
Ability to communicate with all levels within the Line of Business.
Strong capacity for operating in a flexible and dynamic environment that requires creative and strategic thinking.

Preferred Qualifications, Capabilities, and Skills:

Bachelor’s degree strongly preferred.

Interview Process: Human Resources Interview > Communication Skills Assessment > Hiring Manager Interview.

Both onsite and virtual (Zoom) interviews are available for the Human Resources stage. Internal recruiters will share Zoom details directly with candidates opting for virtual interviews once scheduling is confirmed. Interviews are conducted during recruitment hours (8 AM–7 PM, Monday to Friday). Candidates who pass the HR interview can select their preferred schedule for the Communication Skills Assessment and Hiring Manager Interview from available slots.

Role

Broker/Trader

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Banking / Financial Services

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