Support Engineer (IT Support)
Gratitude IncSupport Engineer (IT Support)
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Non-Negotiable Requirements
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1 to 3 years of relevant experience as a Local IT Support professional
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Average to good communication skills, both verbal and written
Roles and Responsibilities
1. End-User Support
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Assist end-users within the Tower by addressing requests and issues submitted through the WiServe Portal.
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Troubleshoot hardware, software, network, and user-access issues promptly and effectively.
2. Hands-and-Feet Support
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Provide on-ground technical assistance to support Domain Teams based in India, acting as their physical support point for onsite tasks.
3. Incident Management
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Join incident calls during system or account outages to provide real-time support and updates.
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Escalate issues appropriately to ensure timely resolution.
4. Asset Management
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Conduct regular IT Asset Inventory Verification for laptops, desktops, accessories, and other equipment.
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Ensure all IT assets remain compliant with the organization’s security standards and posture.
5. Communication & Coordination
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Respond to and update emails and chat communications related to IT queries or concerns from business units.
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Provide clear, timely updates on ticket statuses and resolutions.
6. Compliance & Governance
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Support and enforce compliance with IT policies, asset management standards, and security requirements.
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Report any deviations, risks, or vulnerabilities identified during routine checks.
Role
IT Support
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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