Senior Associate Technical Support Specialist
Gratitude IncSenior Associate Technical Support Specialist
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Senior Associate - Technical Support Specialist
Work Location: Manila
Work Setup & Schedule: Onsite | Shifting | Graveyard
Salary:
PHP 55,000 (2–3 years of experience)
PHP 65,000–75,000 (4+ years of experience)
Sr Associate Technology Operations Support
As a Sr Associate, Technology Operations Support, you will be essential in providing enterprise
services to ensure high levels of product availability for the customers and partners of American
Express.
Responsibilities:
Oversee system performance monitoring and proactively identifies and resolves complex
issues to ensure optimal functionality
Investigate and resolve critical incidents and problems in systems and services, including root
cause analysis
Implement remedies and preventative measures to maintain and enhance system integrity
Manage application maintenance, including performance tuning, major enhancements,
comprehensive backup and recovery processes, and developing and deploying preventative
maintenance procedures
Direct service support activities, including advanced access control, application installation,
and the retirement of outdated systems
Monitor quality standards of documentation and reporting
Collaborate with cross-functional teams to ensure adherence to quality standards during
development and implementation phases
Drive continuous service improvement by developing and maintaining best practices and
knowledge repositories
Coordinate disaster rec
Minimum Qualifications:
Bachelor's degree in Information Systems, Computer Science, Information Technology, and/or
comparable experience; advanced degree preferred. 4 + years of varied experience in
software engineering or service delivery.
Knowledge of distributed multi-tiered systems, algorithms, and relational databases
Knowledge of data structures and associated components to support complex system
functionality
Knowledge of infrastructure technologies such as Infrastructure as a Service (IaaS), Platform
as a Service (PaaS), and components like servers, Java Virtual Machines (JVMs), databases,
and networking solutions
Knowledge of Information Technology Infrastructure Library (ITIL) and Capability Maturity
Model Integration (CMMI) practice
Experience in technology service delivery, application maintenance, or technical support
Performance troubleshooting and tuning, experience implementing high availability solutions
like Always on, Clustering, Mirroring etc.
Experience with troubleshooting techniques for root cause analysis of issues.
Experience working with monitoring tools - application performance monitoring, AIOps, or an
An equivalent tool to improve overall efficiency.
Experience with identifying application/infrastructure risks and mitigation strategy, and the
ability to work with a team to ensure risks are mitigated.
Experience in one or more of the following: Programming languages, Networking,
Linux/Windows, Mainframe, Middleware, Databases, cloud.
Proficient verbal and written communication skills.
Soft skills – analytical thinking, curiosity, continuous learning, and an improvement attitude.
Preferred Qualifications:
Certification in ITIL, Agile is a plus
Public Cloud certification is a plus
DevOps knowledge for highly available IT infrastructure.
Experience in designing and coding for automation and troubleshooting purposes across
multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
Building live production APIs and services.
Hands-on expertise with application design, software development, and automated testing.
Experience with relevant business domain-related functions.
Role
Engineering - Software
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
1 - 14 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
Now Hiring! Pioneer Tech & Sales – Voice + Chat Roles
Gratitude Inc0 - 2 Year(s)
10 - 30 Thousand p.m
Manila, Philippines
EXL Company Moa Site+Customer service representative
Gratitude Inc1 - 16 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
CSR FIN TECH ACCOUNT
Gratitude Inc0 - 2 Year(s)
10 - 30 Thousand p.m
Manila, Philippines
CSR -Healthcare Account: EXL company
Gratitude Inc2 - 25 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
Massively Hiring at Pasay
Gratitude Inc1 - 10 Year(s)
Confidential
Manila, Philippines
CSR Retirement LOB
Gratitude Inc1 - 10 Year(s)
45 - 50 Thousand p.m
Manila, Philippines
Medicare Grievance Specialist
Gratitude Inc1 - 4 Year(s)
30 - 40 Thousand p.m
Manila, Philippines
0 - 10 Year(s)
20 - 35 Thousand p.m
Manila, Philippines