Quality Team Lead

Gratitude Inc

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4 days ago

Quality Team Lead

2-5 Year(s)

45 - 50 Thousand p.m

Manila

Job Description

Key Skills

good communication skills Quality Team Lead BPO Quality Quality Tools / Data Analysis / Analytical Skills / Reporting

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Position: Quality Team Lead

Location: Eastwood, Quezon City

Salary: 45K to 50K

Work set up: On-site

Work shift: Shifting

Target start date: ASAP

Recruitment Process: 2 interviews and assessment

Responsibilities:

•Drive process improvement and other quality tools for process performance measurement and standardization

•Ensure Process compliance

• Mentor and lead the quality team

•Plan for effective resource utilization and process target alignment

•Drive and track process parameters critical to quality and process

•Adopting best practices, ensuring meetings of SLA's

• Contribute to the development of the short and long-term goals of the process

•Ensure client quality targets are met & exceeded

•Driving quality initiatives in the team

Qualifications:

•Experience in BPO transactional quality is required

• Experience in handling/supporting any BPO Sales account is required

•Undergraduates/Graduates - Any discipline

•At least 2 years of relevant experience

•Excellent written and verbal communication

•Excellent people management, man management skills

•Strong interpersonal and influencing abilities

•Good process management skills · Able to think strategically, and develop business plans

•Able to work in terms of business opportunities, growth, and revenue

•Excellent skills in Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting

•The candidate should have excellent problem-solving capabilities and lateral thinking skills

•Good to work onsite on the shifting schedule

•Amenable to start immediately

Pre-Screening Notes:

Educational Attainment:

Years of Relevant Experience:

Team Leader Experience:

BPO Experience:

Quality Tools Experience:

Last Drawn Salary:

Expected Salary:

Role

Team Leader

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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