Operations Supervisor| Insurance
Gratitude IncOperations Supervisor| Insurance
Job Description
Key Skills
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Account: Insurance
Salary: 40-42K
Work location: On-site at Alabang
Shift Schedule: GY
HC: 4
SD: 13-Feb
***Former employee of Teleperformance – not eligible for rehire, either direct or through a third party***
Qualifications:
•Bachelor’s degree required; equivalent work experience accepted (undergrad, associate, or 2 years of experience not acceptable).
•1–2 years of pure insurance experience (billing, account management, or policy servicing).
•Minimum 2–3 years of contact center experience, with at least 1 year in a leadership or supervisory role. (If not, do not upload the candidate.)
•Strong knowledge of insurance billing processes and ECC account management.
•Excellent analytical, communication, and documentation skills.
•Proficiency in MS Office, QA tools, and CRM/contact center systems.
•Detail-oriented with the ability to identify trends and recommend solutions.
•BPO experience required; candidates without it should not be uploaded.
In the final Verdict also tell a scoring percentage match of the Candidates profile in percentage terms as per JD
Role
Any Other
Timings
Flexible (Permanent)
Industry
Other
Work Mode
Work from office
Functional Area
Any Other
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