Knowledge Management Lead (RTWO/Hybrid) | Taguig/Makati
Gratitude IncKnowledge Management Lead (RTWO/Hybrid) | Taguig/Makati
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Knowledge Management Lead
Work Location: BGC Taguig or Makati
Shift: Night Shift/ Shifting
Work Set-up: RTWO/ Hybrid
Salary range: 75- 130K Basic
Desired experience range: 5-8 years
Headcount: 1
Must-Have:
• 10-12 years of experience in defining, documenting, implementing and enforcing Knowledge Management process
• ITIL 4 Foundation or at-least ITIL V3 Foundation certificate
• Excellent Verbal & Written communication skills.
• Hands-on experience in managing the Knowledge Articles
• Experience in identifying knowledge articles/ documents, categorizing them and ensuring latest and approved knowledge is available to the authorized stakeholders
• Experience in stakeholder management and onsite-offshore management
Good-to-Have
• Service Integration and Management experience
• ServiceNow or any other ITSM tool experience
Others:
• Should be amenable to working in Taguig or Makati
• Must not be a job hopper who only works for less than a year per company
• Not a current or former employee of TCS
Responsibility of / Expectations from the Role:
• Define, document, implement and enforce the Knowledge Management process
• Ensure that the Knowledge Management process and tool are integrate with other processes.
• Conduct a periodical review of Standard Operating Procedures/Metrics/Reports and be responsible for process compliance and governance
• Generate reports and provide information to senior management
Unique Selling Proposition (USP) of The Role
• Should have experience in Knowledge management in ServiceNow tool in Infrastructure projects in banking domain.
Role
Any Other
Timings
Flexible (Permanent)
Industry
Accounting / Finance
Work Mode
Hybrid
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Japanese (Travel
Gratitude Inc1 - 10 Year(s)
70 - 75 Thousand p.m
Manila, Philippines
Team Manager - (Disability) Insurance Claims
Gratitude Inc1 - 25 Year(s)
45 - 50 Thousand p.m
Manila, Philippines
Charge Audit (Nurse Coder)
Gratitude Inc2 - 4 Year(s)
60 - 75 Thousand p.m
Manila, Philippines
SAP E invoicing EXPERT (SAP Finances & Order To Cash
Gratitude Inc7 - 10 Year(s)
140 - 150 Thousand p.m
Manila, Philippines
1 - 5 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Customer Retention Manager – Japanese
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
1 - 2 Year(s)
Confidential
Manila, Philippines
Asset Performance Engineer-Team Leader
Gratitude Inc2 - 25 Year(s)
40 - 50 Thousand p.m
Manila, Philippines
Trade Middle Office Settlement.
Gratitude Inc2 - 5 Year(s)
Confidential
Manila, Philippines
Finance and Admin Senior Consultant
Gratitude Inc1 - 20 Year(s)
25 - 30 Thousand p.m
Manila, Philippines