Customer Success Manager – Japanese (Work From Home)
Gratitude IncCustomer Success Manager – Japanese (Work From Home)
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
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Job Opportunity: Customer Success Manager – Japanese
Work Set-up: Work From Home
Salary Package: PHP 145,000 – 150,000
Start Date: 31 July
Language Proficiency
-
Japanese: JLPT N1 (Mandatory – reject if below N1)
-
English: B2 level
Minimum Skill Requirements
-
At least 1–2 years B2B / Account Management experience (Mandatory – reject if no Account Management background)
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Proven Account Management skills
-
Experience providing multi-channel support preferred (phone, chat, email, web, etc.)
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Ability to manage accounts independently via video conferencing, emails, etc.
-
Familiarity with CRM tools (preferred)
Key Responsibilities
-
Act as the main point of contact for Japanese-speaking clients
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Build strong client relationships to drive retention and satisfaction
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Manage customer accounts effectively, ensuring needs are met and exceeded
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Provide solutions and guidance through various communication channels
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Collaborate with internal teams to address client needs
Role
Any Other
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from Home
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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