Channel Support Specialist

Gratitude Inc

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2 months ago

Channel Support Specialist

2-3 Year(s)

Manila (Taguig)

Job Description

Key Skills

Channel Account Management

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Role: Channel Support Specialist

Account: Mandarin (Open to native and non-native)

Salary: 120k

Set up: Onsite Taguig

Job Description:

•   Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.

•   Conduct regular audits to identify competency gaps and propose improvements.

•   Monitor channel partner performance and provide feedback to drive continuous improvement.

•   Collaborate with internal teams to ensure partners have the resources they need.

•   Collaborate with internal teams to identify training programs to enhance partner capabilities.

•   Support the execution of channel marketing activities, including trade shows, online campaigns, and events.

•   Maintain detailed records of partner interactions and support activities.

•   Assist in the creation and maintenance of partner enablement materials.

Qualification/Skills:

•   2 to 3 years' experience in a support role in a B2B environment.

•   At least 1 year experience in Account Management

•   Strong communication and interpersonal skills.

•   Proficiency in CRM software and Microsoft Office Suite.

•   Excellent problem-solving skills and attention to detail.

•   Knowledge of industry trends in cybersecurity

•   Excellent verbal and written communication skills in Mandarin

Good to have:

• Experience in partner enablement or channel support.

• Project management skills

Role

Any Other

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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