Quality Analyst | Onsite

Gratitude Inc

887 Views

2 months ago

Quality Analyst | Onsite

2-4 Year(s)

30 - 35 Thousand p.m

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

Call Centre skills Subject Matter Expert Call Center experience

0 candidate(s) have already applied for this Job. Apply now

Description / Requirements

Job title: Quality Analyst

Account: Travel Sales

Work set up: 100% Onsite at Cebu City

Work shift: Night Shift

Salary: Up to 34K

Start date: ASAP

Qualifications:

• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain

Essential Hiring Skills

1.Ability to Mentor agents and give feedback of calls monitored

2.Act as a Subject Matter Specialist

3.Participate in teleconferences and meetings initiated by the customer

4.Take ownership of issues and escalations

5. Ability to plan, prioritize, organize and communicate with client

Role

QA Analyst

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Elizabeth Njoki

Recruiter - Gratitude Inc

NA, kenya

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

BPO Operations Manager – BFSI Account

Gratitude Inc

3 - 5 Year(s)

Assistant manager BFSI Bachelor's Degree

80 - 110 Thousand p.m

Cebu Central Visayas, Philippines

Details

CUSTOMER SERVICE REPRESENTATIVE IN BPO SERVICES

Gratitude Inc

0 - 1 Year(s)

Punctual BPO Skills good communication skills

15 - 25 Thousand p.m

Cebu Central Visayas, Philippines

Details

EXL CEBU -CSR INSURANCE account

Gratitude Inc

1 - 18 Year(s)

Inbound BPO BPO Voice Process BPO Skills

20 - 30 Thousand p.m

Cebu Central Visayas, Philippines

Details

Global Home Security Customer Support Associate

Gratitude Inc

0 - 1 Year(s)

AbInitio BPO Recruiter BPO Recruitment

Confidential

Cebu Central Visayas, Philippines

Details

Customer service associate

Gratitude Inc

3 - 7 Year(s)

Communication Customer Service BPO or non BPO industry

20 - 25 Thousand p.m

Cebu Central Visayas, Philippines

Details

Team lead

Gratitude Inc

2 - 3 Year(s)

Team lead operation BPO Experience is a must Health Insurance Claims Processor

30 - 35 Thousand p.m

Cebu Central Visayas, Philippines

Details

Quality Analyst

Gratitude Inc

1 - 3 Year(s)

Customer Service BPO Voice Process customer service analyst

25 - 35 Thousand p.m

Cebu Central Visayas, Philippines

Details

Wipro CEBU -CSR Healthcare /Retail account

Gratitude Inc

0 - 18 Year(s)

Inbound BPO BPO Voice Process BPO Skills

20 - 30 Thousand p.m

Cebu Central Visayas, Philippines

Details

Data Modeling Techniques and Methodologies Professional- Cebu

Gratitude Inc

5 - 7 Year(s)

data modelling Cloud DB Design work Data Architecture Principles

45 - 100 Thousand p.m

Cebu Central Visayas, Philippines

Details

EXL Company Moa ;Role: PHRN/Non RN Coder WFH

Gratitude Inc

1 - 14 Year(s)

Medical coder medical coding Inbound BPO

40 - 80 Thousand p.m

Cebu Central Visayas, Philippines

Details