QA Analyst (HCM)
Gratitude IncQA Analyst (HCM)
Job Description
Key Skills
5 candidate(s) have already applied for this Job. Apply now
Key Responsibilities
Account Stabilization: Lead the launch of new program workflows, including TTT readiness and nesting strategies.
Performance Management: Conduct root cause analysis (RCA) and coach associates to meet metrics.
Operational Excellence: Develop SOPs, call flows, and documentation for HRIS/SaaS environments.
Stakeholder Collaboration: Partner with Recruitment, WFM, and Quality teams to drive account scaling and engagement.
Requirements (Must-Haves)
Experience: Minimum 2 years as a Quality Assurance (QA) Analyst in a BPO setting.
Domain Expertise: Proven experience supporting HCM Platforms (e.g., Workday, Kronos, Paychex, ADP, SAP, or Oracle).
Technical Knowledge: Familiarity with Payroll software, AI for HR, and Workforce Management trends.
Skills: Strong analytical mindset, process-driven, and excellent client-facing communication skills.
Role
QA Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
0 - 10 Year(s)
15 - 30 Thousand p.m
Manila, Philippines
Japanese Procurement Practice Specialist
Gratitude Inc5 - 10 Year(s)
Confidential
Manila, Philippines
CSR -Rider support Account COGNIZANT COMPANY
Gratitude Inc2 - 29 Year(s)
30 - 40 Thousand p.m
Manila, Philippines
Trainer/Senior Trainer Credit Card Operation
Gratitude Inc3 - 7 Year(s)
30 - 40 Thousand p.m
Manila, Philippines
Developer for Tableau
Gratitude Inc5 - 10 Year(s)
130 - 150 Thousand p.m
Manila, Philippines
1 - 2 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
CSR Collections Account -TCS Taguig
Gratitude Inc1 - 23 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
QA Team Lead
Gratitude Inc1 - 3 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
US Registered Nurse (USRN)
Gratitude Inc1 - 2 Year(s)
65 - 70 Thousand p.m
Manila, Philippines
Client service Desk Manager (Financial/wealth)
Gratitude Inc2 - 5 Year(s)
80 - 90 Thousand p.m
Manila, Philippines