Multilingual Service Desk Analyst (Estonian)

Gratitude Inc

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4 days ago

Multilingual Service Desk Analyst (Estonian)

0-3 Year(s)

Manila (Taguig)

Job Description

Key Skills

Problem Solving good communication skills estonian IT SERVICE DESK IT Support

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Qualifications:

Educational Requirements
• at least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s / College Degree in any field

• With or Without Service Desk Experience.
• With IT support/Technical experience.
• Should have an , active working visa, Temporary Resident Visa or Permanent Resident Visa who are currently in the Philippines are welcome to apply
• Can speak, read, and write in Estonian.
• Willing to work onsite.
• The process will be a language, technical, and final interview.

Job Role and Responsibilities
. Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams.
. Supports Service Request Management and Service Restoration Management Level 1
. Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
. Receive and respond to user inquiries and requests via phone, chat, portal and email.
. Ensure fast and accurate turnaround of work.
. Solve problems using agreed upon procedures.
. Develop a comprehensive understanding and mastery of all Service Desk tools.
. Remain updated on products, policy, procedure and other important operational issues.
. Perform other duties as assigned

Others:
. Willing to work in shifts
. Able to work well in a high pressure environment
. Flexible and able to adapt to changes quickly and think conceptually.

Role

Customer Service Executive -Technical

Timings

Afternoon Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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