Knowledge Management Lead
Gratitude IncKnowledge Management Lead
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Knowledge Management Lead
Work Location: BGC Taguig or Makati
Shift: Night Shift/ Shifting
Work Set-up: RTWO/ Hybrid
Salary range: 75- 130K Basic
Desired experience range: 5-8 years
Headcount: 1
Must-Have:
• 10-12 years of experience in defining, documenting, implementing and enforcing Knowledge Management process
• ITIL 4 Foundation or at-least ITIL V3 Foundation certificate
• Excellent Verbal & Written communication skills.
• Hands-on experience in managing the Knowledge Articles
• Experience in identifying knowledge articles/ documents, categorizing them and ensuring latest and approved knowledge is available to the authorized stakeholders
• Experience in stakeholder management and onsite-offshore management
Good-to-Have
• Service Integration and Management experience
• ServiceNow or any other ITSM tool experience
Others:
• Should be amenable to working in Taguig or Makati
• Must not be a job hopper who only works for less than a year per company
• Not a current or former employee of TCS
Responsibility of / Expectations from the Role:
• Define, document, implement and enforce the Knowledge Management process
• Ensure that the Knowledge Management process and tool are integrate with other processes.
• Conduct a periodical review of Standard Operating Procedures/Metrics/Reports and be responsible for process compliance and governance
• Generate reports and provide information to senior management
Unique Selling Proposition (USP) of The Role
• Should have experience in Knowledge management in ServiceNow tool in Infrastructure projects in banking domain
Details of The Project:
• Knowledge Management Lead position with Leading financial Institution, Bank of the Philippines.
Role
Assistant Manager/Manager -(NonTechnical)
Timings
Night Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Hybrid
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Senior Back office Specialist -CGI company
Gratitude Inc2 - 30 Year(s)
35 - 45 Thousand p.m
Manila, Philippines
5 - 8 Year(s)
Confidential
Manila, Philippines
Senoir Client Service Agent (Financial Account URGENT
Gratitude Inc2 - 8 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
10 - 20 Year(s)
100 - 200 Thousand p.m
Manila, Philippines
8 - 10 Year(s)
130 - 200 Thousand p.m
Manila, Philippines
FINRA Licensed Series 6 or 7
Gratitude Inc0 - 7 Year(s)
75 - 80 Thousand p.m
Manila, Philippines
Senior Client Services Agent - Financial Account
Gratitude Inc2 - 4 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
Trades Middle Office and Settlements – Analyst
Gratitude Inc2 - 5 Year(s)
Confidential
Manila, Philippines
Client Service Account Manager
Gratitude Inc3 - 5 Year(s)
Confidential
Manila, Philippines
Marketing Manager – Very Urgent
Gratitude Inc7 - 8 Year(s)
100 - 200 Thousand p.m
Manila, Philippines