Workflow & Queue Management Specialist
Gratitude IncWorkflow & Queue Management Specialist
Job Description
Key Skills
76 candidate(s) have already applied for this Job. Apply now
Workflow & Queue Management Specialist – 24/7
Location: Indore, Chennai | Experience: 1+ year | Work Setup: Onsite / Shift-based | Service: Workflow Adherence Services
We are seeking a Workflow & Queue Management Specialist to manage case transfers across teams and regions, ensuring efficient workload distribution, SLA compliance, and high-volume case handling. This role is ideal for candidates with experience in BPO operations, process management, or customer support workflows.
Key Responsibilities
Manage transfer of cases between teams and regions
Monitor dashboards and KPIs in real time
Balance workload across queues and teams
Ensure SLA adherence and operational efficiency
Analyze historical and real-time queue data to identify bottlenecks
Generate reports on case volume, wait times, and assignment efficiency
Provide insights and recommendations to improve queue performance
Communicate and coordinate with team leads during peak periods or surges
Required Skills
Case flow optimization and high-volume routing
Dashboard and KPI monitoring
Workload balancing and bottleneck identification
Strong communication across teams and regions
Ability to work 24/7 shifts and manage surges effectively
Google product experience or certification is not required.
Role
WFM
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
3 - 5 Year(s)
Confidential
Bangalore, India
Arabic Customer Support Executive
Gratitude Inc1 - 3 Year(s)
45 - 60 Thousand p.m
Chennai, India
customer service International BPO Job - Mumbai
Gratitude Inc1 - 10 Year(s)
30 - 50 Thousand p.m
Mumbai, India
HR RECRUITER (IT & NON-IT) MALE | REMOTE
Gratitude Inc0 - 1 Year(s)
10 - 15 Thousand p.m
Delhi, India
AR ASSOCIATE Collections
Gratitude Inc3 - 7 Year(s)
Confidential
Mumbai, India
french voice
Gratitude Inc1 - 10 Year(s)
Confidential
Mumbai, India
Customer Service Voice - US insurance
Gratitude Inc1 - 12 Year(s)
Confidential
Mumbai, India
3 - 5 Year(s)
Confidential
Bangalore, India
Finance Operations Project Lead- R2R & Backline
Gratitude Inc8 - 15 Year(s)
Confidential
Kolkata, India
Back ground Verificatio(Screwing & Vetting
Gratitude Inc1 - 6 Year(s)
10 - 15 Thousand p.m
Mumbai, India