Shift Manager – Global Freight Forwarding Operations

Gratitude Inc

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1 day ago

Shift Manager – Global Freight Forwarding Operations

4-8 Year(s)

90 - 130 Thousand p.m

Mumbai

Job Description

Key Skills

Documentation Quality assurance Quality Control Vendor Management Internal Control Framework Resolving Issues understanding of incoterms, customs, documentation and freight terms Logistics/Freight Forwarding shipment coordination ocean freight experience air freight

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Job Title: Shift Manager – Global Freight Forwarding Operations

Location: Mumbai (On-site only)

Experience: 4–8 years

Salary: ₹11 – 16 LPA

We are a leading international freight forwarding company looking for an experienced and hands-on Shift Manager to lead one of our high-volume operational shifts (Export / Booking / Import) in Mumbai.

This is a critical leadership role in a fast-paced, 24/7 global logistics environment where you will directly manage a team of 10–20 executives, drive operational excellence, ensure profitability per shipment, and maintain the highest standards of service delivery across ocean (FCL/LCL) and air freight.

Key Responsibilities

End-to-end shift management for sea and/or air freight shipments

Team handling, performance monitoring, scheduling, training & coaching

Shipment coordination, documentation, customs compliance, vendor management & issue resolution

First point of escalation for operational challenges

Driving KPIs – on-time performance, documentation accuracy, customer satisfaction

Monitoring revenue per job, cost control, invoicing accuracy & profitability

Ensuring data integrity in internal systems (BO, CRM platforms like Salesforce, etc.)

Must-Have Requirements

4+ years of core operations experience in freight forwarding/logistics (ocean and/or air)

Minimum 2 years in a supervisory / team leader / shift-in-charge role within freight forwarding or shipping lines

Hands-on experience in shipment coordination, vendor communication, documentation & issue resolution

Previously managed a team size of 10–20 members

Excellent English communication (spoken & written)

Graduation is mandatory

Currently based in Mumbai and able to join within 30–45 days

If you thrive under pressure, love leading teams in global logistics, and have a strong track record in freight forwarding operations, we want to hear from you!

Role

Shift Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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David Abulu

Recruiter - Gratitude Inc

NA, nigeria

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