Shift Lead
Gratitude IncShift Lead
Job Description
Key Skills
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Skill: Shift Lead
Relevant Experience: 5+ years
Location: Pune
Grade: BPO 3/4
Salary Package: 9 – 12 LPA
Shift timings: 2.00 PM IST to 11 PM IST
Qualification: Graduate
Job Description:
• Be the subject matter expert and the reference point for the Access Management team
• Perform user access management by provisioning or de-provisioning user access
• Representing the team in meetings as required
• Knowledge of Access Review/Attestation Management
• Folder access permissions
• Privileged access controls
• Closure of raised incidents
• Handling queries related to password resets, login issues etc.
• Monitor the request queue, team mailboxes, review and follow SOP procedures to add, edit or delete specific accesses for specific systems as requested.
• Respond to general questions about access requests.
• Follow up with required approvers/stakeholders for approvals or clarifications through phone, email or tickets.
• Contribute to the Knowledge Management Database. Record events and problems and their resolution in knowledge base/SOP
• Read and review the standard operating procedures and required training materials.
• Create additional documentation, as needed to support the process.
• Engage in knowledge transfer session for any newly on boarded application that comes under the scope of user access management.
• Direct unresolved issues to the next level of support personnel
• Creating KPIs for BAU processes
• Experience of Active Directory group management
• Knowledge of ‘least privilege’ methodology with access permissions
Requirement:
• Candidate must be graduate in any stream
• 5+ years in Access Management area.
• Proficiency in English; Good communication skills both written and spoken.
• Flexibility in working in a 24/7 shift model
**Graduation is compulsory**
**PAN and DOB is required for Employee Profile creation**
Role
Any Other
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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