Delivery Manager - Insurance (Life & Pension)
Gratitude IncDelivery Manager - Insurance (Life & Pension)
Job Description
Key Skills
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Job Title: Delivery Manager – Insurance (Life & Pensions)
Location: Nagpur (Work from Office)
Experience: 7 to 10 years
Salary: Up to ₹17 LPA
Shift: 24×7 rotational shifts.
What You Will Do
Lead and manage a team of 100+ people in customer service & operations
Make sure the client is happy, all targets are met, and the project makes profit
Be the main point of contact for the client – attend daily/weekly/monthly meetings
Improve processes, reduce cost, and bring new ideas
Help in hiring, training, and planning team size
Handle risks, escalations, and contract terms
What We Need from You
7–10 years of experience
At least 4–5 years working in Insurance BPO (Life & Pensions is best, but any insurance is okay)
Already managed teams of 80–150 people in a BPO
Good at talking to clients and senior people
Know how to handle SLAs, reports, governance meetings
Comfortable working in changing situations and tight deadlines
Good English and presentation skills
Must-Have
Full-time graduation degree (regular college, no distance)
Ready to work from Nagpur office in night shifts
Role
Team Leader
Timings
Rotational Shifts (Permanent)
Industry
Insurance
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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