Trainer (Lead-Technical Training) Clark

Gratitude Inc

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2 months ago

Trainer (Lead-Technical Training) Clark

2-3 Year(s)

35 - 40 Thousand p.m

Manila

Job Description

Key Skills

Education and Training Microsoft Excel Microsoft Office outlook Good analytical skills Strong Communication Skills (Verbal and Written)) Microsoft PowerPoint Problem-Solving Skills Advanced MSOffice (MS Teams, Outlook, Word, Excel, PowerPoint) Strategic & Analytical Skills Excellent verbal and written English communication skills Strong problem-solving and analytical abilities

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Job Title: Trainer (Lead – Technical Training)

Headcount Required: 1

Location: Onsite – Clark

Work Schedule: Flexible (may include shifting or graveyard hours)

Employment Type: Full-time / Permanent

Start Date: ASAP

Salary Range: PHP 35,000 basic + PHP 3,000 allowance

About the Role

We are looking for a Trainer (Lead – Technical Training) to design, deliver, and evaluate soft and technical skills training programs. The role involves facilitating new hire and ongoing training, coaching employees, and ensuring continuous improvement in performance and learning outcomes.

Qualifications

Bachelor’s degree in any field (preferably Education or Communication)

Minimum 2–3 years of experience as a Trainer in a BPO or contact center environment

Collections background is required

Strong command of English (verbal and written)

Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)

Strategic mindset with strong analytical and problem-solving skills

Willing to work onsite in Clark and on a shifting or graveyard schedule

Key Responsibilities

Deliver and assess technical and soft skills training for new hires and existing employees

Develop, update, and maintain training materials and documentation

Facilitate multi-week blended learning sessions (classroom and nesting phases)

Conduct floor and BQM training sessions for program teams

Track, report, and evaluate trainee performance and learning outcomes

Coach and mentor trainees during OJT, nesting, and post-training phases

Collaborate with operations and clients to ensure alignment with business needs

Provide feedback and implement performance improvement strategies

Engage in self-development and certification during non-training periods

Pre-screening Information (to be filled by applicant)

BPO experience:

Years of relevant experience:

Educational attainment:

Salary expectation:

Last drawn salary:

Notice period:

Availability for work setup and schedule:

Current location:

Work Mode: Onsite (Clark)

Account Type: Collections

Shift Type: Flexible / Shifting

Employment Type: Full-time / Permanent

Role

Customer Service Trainer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Martin Wawire

Recruiter - Gratitude Inc

NA, kenya

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