Technical Trainer - BPO/Helpdesk

Gratitude Inc

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1 month ago

Technical Trainer - BPO/Helpdesk

1-2 Year(s)

40 - 45 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Administrative Voice Trainer Process Training Operational Trainer RCM Trainer Operation Trainer Virtual Training Process trainer

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Job Title: Technical Trainer – BPO / Helpdesk

Work Setup / Location: Onsite – Clark, Pampanga

Schedule: Night Shift

Salary: ₱40,000 (maximum offer), extendable up to ₱45,000 depending on qualifications

Headcount Required: 1

Target Start Date: ASAP

Important Restriction:

Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

Job Summary / Description

We are looking for an experienced Trainer with a strong technical support and BPO background to deliver effective training sessions for new hires and existing staff.

This role requires excellent communication skills, a solid understanding of hardware/software troubleshooting, and the ability to guide trainees toward performance readiness in a helpdesk-type environment.

The ideal candidate is organized, patient, and passionate about helping others learn while ensuring that training standards meet operational goals.

Key Responsibilities

Facilitate technical and process training for support agents in a BPO environment.

Evaluate trainee performance, identify learning gaps, and provide coaching to improve outcomes.

Prepare training materials, presentations, and assessments to align with process updates.

Coordinate with operations and QA teams to maintain quality and productivity standards.

Provide basic hardware and software troubleshooting demonstrations as part of technical training.

Maintain accurate training reports, attendance, and feedback records.

Contribute to continuous improvement of training content and methods.

Qualifications

Graduate of an IT-related course, or completed at least 2 years in college.

Minimum 6 months of experience in training or teaching-related tasks (preferably in a BPO environment).

Prior helpdesk-type background with hardware and software troubleshooting experience.

Familiar with operating system troubleshooting and Microsoft products.

Must have prior experience in BPO / technical support.

Candidates from telco or general tech backgrounds are not accepted.

Excellent communication, facilitation, and interpersonal skills.

Willing to work onsite in Pampanga and on night shifts.

Mandatory

1. Do you have at least 6 months of training or teaching experience in a BPO environment?

Yes No

2. Do you have a helpdesk-type background with hardware and software troubleshooting experience?

Yes No

3. Are you familiar with Microsoft products and operating system troubleshooting?

Yes No

4. Are you willing to work onsite in Clark, Pampanga, on a night shift schedule?

Yes No

5. Have you ever been employed by Teleperformance (directly or through a third party)?

Yes No

6. Do you have experience training employees in a BPO / helpdesk / IT support environment?

Yes No

Optional / Experience-Based

7. What is your highest educational attainment?

8. How long have you worked in a training or facilitation role?

9. What was your last drawn salary?

10. What is your expected salary?

11. What is your target start date or notice period?

Role

Any Other

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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