Quality Team Lead

Gratitude Inc

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15 hours ago

Quality Team Lead

2-25 Year(s)

45 - 50 Thousand p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Problem Solving Communication Skills Good MS Excel skills

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Position: Quality Team Lead

Location: Eastwood, Quezon City

Salary: 45K to 50K

Work set up: On-site

Work shift: Shifting

Target start date: ASAP

Headcount: 2

Responsibilities:

• Drive process improvement and other quality tools for process performance measurement and standardization

• Ensure Process compliance

• Mentor and lead the quality team

• Plan for effective resource utilization and process target alignment

• Drive and track process parameters critical to quality and process

• Adopting best practices, ensuring meetings of SLA's

• Contribute to the development of the short and long-term goals of the process

• Ensure client quality targets are met & exceeded

• Driving quality initiatives in the team

Qualifications:

• Experience in BPO transactional quality is required

• Experience in handling/supporting any BPO Sales account is required

• Undergraduates/Graduates - Any discipline

• At least 2 years of relevant experience

• Excellent written and verbal communication

• Excellent people management, man management skills

• Strong interpersonal and influencing abilities

• Good process management skills · Able to think strategically, and develop business plans

• Able to work in terms of business opportunities, growth, and revenue

• Excellent skills in Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting

• The candidate should have excellent problem-solving capabilities and lateral thinking skills

• Good to work onsite on the shifting schedule

• Amenable to start immediately

• No job hoppers within one year, and recent experience is required — no outdated experience.

Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com

Role

Any Other

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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