Quality Analyst

Gratitude Inc

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4 weeks ago

Quality Analyst

2-3 Year(s)

80 - 85 Thousand p.m

Manila (Taguig)

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Job Description

Key Skills

Listening Excellent written and oral communications skills

74 candidate(s) have already applied for this Job. Apply now

Role: Quality Analyst
Contract: Project based
Location: Taguig City, Metro Manila
Work Set-up: Pure work onsite
Schedule: Shifting schedule
Headcount: 1 each Language
Onboarding DAY 1: December 1-8

Salary Package: 83-86k (can be negotiable but not more than 90k)
Basic: ₱28,000 – ₱31,000 per month
Language premium: ₱55,000

Important Notes:
• Prioritize Filipinos who can speak the required foreign languages such as Japanese, Korean, Bahasa, Vietnamese, Thai, or Bengali.
• Project-based requirements
• Experience in quality is not required
• BPO and customer service experience are preferred only
• Language certifications are preferred and not required
• Years of living or staying in that specific country will be an advantage
• At least 2 years of work experience using the language (Japanese / Korean / Bahasa / Vietnamese / Thai or Bengali) is required.
• Must be at least a Senior High School graduate.
• Selected candidates will be hired on a 1-year contract. After the first year, if their performance is satisfactory and the project continues, their contract will be renewed for another year — this time with full regular employee benefits
• Must be fluent in Japanese / Korean / Bahasa

Skillset
• Excellent oral, written and interpersonal communication skills.
• Exceptional listening and analytical skills.
• Intermediate level of knowledge in MS-Office.
• Works accurately and with an eye for details.

Your Day-to-Day
• Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy of the same with
on-time/immediate feedback to the floor.
• Coordinates and facilitates call calibration/training sessions for call center staff.
• Publishes quality trends, feedback and improvement / enhancement reports to Verisk team.
• Conduct quality monitoring and coaching
• Deal tactfully and courteously with clients
• Produce Quality reports and dashboards such as TNI, Pareto etc.
• Drive process improvement and ensure process compliance.
• Contribute to the development of the short and long term goals of the process.
• Ensure quality and CSAT targets are met at all times.
• Drive first call resolution and quality initiatives in the program.

**Recruitment process is just 3 days max**

PRESCREENING NOTES:
BPO experience:
Years of relevant experience:
Educational attainment:
Salary expectation:
Last drawn salary:
Notice period:
Availability for the work setup and schedule:
Current location:
Nationality:
Visa(if not a Filipino):

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Yahaya Muktar

Recruiter - Gratitude Inc

NA, nigeria

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