Healthcare Customer Support Associates | Manila
Gratitude IncHealthcare Customer Support Associates | Manila
Job Description
Key Skills
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We are currently hiring for a health care support associate. This position is ideal for individuals who are passionate about customer service and patient support in a healthcare setting.
Role Responsibilities:
- Handle inbound and/or outbound patient calls
- Assist patients with inquiries, concerns, and service support
- Provide accurate information based on healthcare processes and guidelines
- Ensure proper documentation of patient interactions
- Maintain professionalism and empathy in all communications
- Support overall patient satisfaction and service quality
Qualifications:
- Must have 0–2 years BPO experience only
- Candidates with more than 2 years BPO experience will not be considered
- Open to fresh graduates or candidates with experience in any local or international voice account
- Good communication skills (written and verbal)
- Strong customer service and patient care mindset
- Must be comfortable handling calls
- Willing to work on a shifting schedule
- Must be willing to work on-site in Taguig City
- Age requirement: up to 50 years old
If you meet the qualifications, kindly send your resume for processing.
Role
Customer Care Officer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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