Customer Success manager Japanese Sutherland Company

Gratitude Inc

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2 months ago

Customer Success manager Japanese Sutherland Company

1-8 Year(s)

140 - 150 Thousand p.m

Pampanga (Angeles City, San Fernando, Mabalacat, Bacolor, Magalang)
(Base Location for WFH)

Job Description

Key Skills

Accounts Management Japanese language Inbound BPO BPO Voice Process BPO industry BPO Recruitment BPO Hiring BPO Call center SAAS International BPO BPO/ITES Strategic Planning b2 English Japanese bilingual Experience providing multi-channel support Able to manage own accounts thru video conferencing and emails etc Knowledgeable in CRM tools (preferred) STRATEGIC COMMUNICATION Japanese (read, write, & speak) • Recent Sales Experience in a SaaS environment

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KEY RESPONSIBILITIES

• Encourage clients to utilize new features that will help them drive their business forward

• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering

• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle

• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs

• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments

• Develop customer relationships, by building trust and ensuring the customer’s needs are met

• Align customers with the enablement resources to drive adoption

MINIMUM QUALIFICATIONS

• At least 1 years direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)

• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers

• Bachelor’s Degree or equivalent experience in Customer Success, Consulting, or Account Management

• Excellent verbal and written communication skills in Japanese/Nihongo (Preferably N1/Native speaker)

• Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program

• Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set

• Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences

.Language Proficiency:

• Japanese - N1

• English – B2

Minimum Skill Requirements

• At least 1-2 years B2B/Account Management experience

• Account Management Experience

• Experience providing multi-channel support preferred (phone, chat, email, web etc.)

• Able to manage own accounts thru video conferencing and emails etc

• Knowledgeable in CRM tools (preferred)

Role

Customer Success Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

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