Sr Manager Process Improvement-Sutherland company

Gratitude Inc

557 Views

2 months ago

Sr Manager Process Improvement-Sutherland company

5-38 Year(s)

170 - 180 Thousand p.m

Pampanga (Angeles City, San Fernando, Santo Tomas, Mabalacat, Porac)

Job Description

Key Skills

Banking Inbound BPO Collections Process BPO Voice Process Lean Six Sigma Black Belt BPO Skills BPO Operations Six Sigma Certification BPO Hiring International BPO BPO/ITES Management BPO bpo BPO Operation manager collections experience banking operations Banking services Banking Customer Manager Collection Analyst Banking Finance Services & Insurance

2 candidate(s) have already applied for this Job. Apply now

Minimum qualifications:

• Earned a Bachelor’s Degree in any field Mandatory

• Experience in collections or banking accounts in BPO setting for 5 to 8 years Mandatory

• Six Sigma Greenbelt/Blackbelt and /or Lean Sigma certification Mandatory

• At least 5 years of managerial experience in the BPO industry Mandatory

• Lead experience in various operational functions in the industry like Training, Quality, Workforce, Operations

• Experience in change management, stakeholder management, and influencing people without authority

• Capacity to think strategically and innovatively

• Experience in managing collections accounts

• Excellent Project Management skills

• Strong background on process development and improvement

Key responsibilities:

• Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value;

• Support the Service Delivery team to reach Platinum Standards in Client metrics through gap analysis and improvement projects;

• Support Site activities in ensuring achievement of healthy financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty management and operational costs reduction;

• Support Focus Metrics activities with the site assigned;

• Conduct regular audits and reporting against compliance with contractual and regulatory requirements (i.e. SOW and government requirements);

• Team up with site/client leaders in upholding compliance in all organization policies and standard procedures;

• Validate control plans and governance processes set up in the business; and

• Maintain and publish OE dashboards (like projects, OE action item tracker, etc.).

Role

Collections Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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150 - 180 Thousand p.m

Pampanga, Philippines

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