Qualfon Overview
Qualfon
BPO
Employees
Qualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon has approximately 14,000 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India.
It all starts with our mission. Qualfon’s mission is to help as many people as possible pursue their total vocation – as individuals and as members of society – by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. Be the best and make each person’s life better.
The second half of that mission begins with our people; with what matters to our employees. Aside from the work-related items like good compensation, a solid career path, excellent training and a good work environment, Qualfon’s @work programs focus on your well-being, personal health, faith, family and helping the community. With our focus on improving the lives of our employees, our agent and leadership tenure is typically twice the industry average.
STRIDES is an acronym that represents our seven company values:
Service, Teamwork, Results, Integrity, Dignity, Encouragement and Spirituality.
Service | Service is living. Our customer service value is enhancing our clients’ experience by helping their customers. Every call we answer and every transaction we process is an opportunity to enhance the customer’s experience and make each person’s life better.
Teamwork | Work as a Team and Family. Although we are people with many different beliefs, cultures, and ethnic backgrounds, we are a family that takes care of each other and, through our unity, we can accomplish greater things together.
Results | Operate at High Levels of Performance. Ensure that goals are met in an effective and efficient manner with an attitude of service.
Integrity | Act with Integrity. Be honest, decent and trustworthy. Integrity means following through with our word and being impeccable with our actions.
Dignity | Treat Others with Dignity. Treat everyone with dignity; business goals will not be advanced at the expense of anyone’s dignity.
Encouragement | Actions or words to motivate and appreciate the contributions of all the members of a team. We must motivate ourselves to do our very best, and by our example lead others to achieve their fullest potential in an exciting and engaging environment.
Spirituality | Act with Spirituality and Help Others. Loving and serving our neighbor is a way that we can honor God.
Qualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon has approximately 14,000 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India.
It all starts with our mission. Qualfon’s mission is to help as many people as possible pursue their total vocation – as individuals and as members of society – by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. Be the best and make each person’s life better.
The second half of that mission begins with our people; with what matters to our employees. Aside from the work-related items like good compensation, a solid career path, excellent training and a good work environment, Qualfon’s @work programs focus on your well-being, personal health, faith, family and helping the community. With our focus on improving the lives of our employees, our agent and leadership tenure is typically twice the industry average.
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